Our Team

Tristyn is the Director and Principal Physiotherapist at Step 1 Physiotherapy. His own experience recovering from injury inspired him to become a Physiotherapist, giving him a firsthand understanding of the impact of tailored rehabilitation and guided movement. He is passionate about helping people recover from injury, regain strength, and return to the activities that matter most to them.

Tristyn has extensive experience across a wide range of areas, including injury management, post-surgical rehabilitation, chronic pain, sports performance, concussion management, and strength and conditioning. He also has a strong commitment to mentoring and supporting new graduates and students, offering guidance and opportunities to help them grow in their careers.

Outside the clinic, Tristyn enjoys running—he’s an aspiring ultra runner—Pilates sessions, training at the gym, and is known to study for fun. He also enjoys collaborating with local health professionals and building connections with the University of Canberra to bring talented allied health professionals to the Goulburn region.

Bonnie is the Director and Office Manager of Step 1 Physiotherapy and is passionate about improving access to high-quality allied health care for people living in Goulburn and surrounding regional communities.

Her passion for healthcare is deeply personal. Bonnie’s father was diagnosed with multiple sclerosis in 1990, the year she was born. Growing up in the small country town of Laggan, NSW, she spent her childhood watching her father live with and progressively decline from MS. In 2009, when Bonnie was 19, she lost her father to the disease.

That experience has had a lasting influence on Bonnie and on the values behind Step 1 Physiotherapy. Having experienced firsthand the challenges regional families can face accessing healthcare and support, Bonnie is particularly passionate about creating a clinic where people can access the services they need to maintain their mobility, independence and quality of life.

Bonnie does not have a clinical background. She studied Conveyancing Law and Practice at Macquarie University and has professional experience across administration, health and finance. She brings that experience to the operational and strategic management of Step 1, working closely with the clinic’s clinicians and administration team to continually improve the experience and care provided to clients.

She is particularly passionate about supporting people living with neurological and chronic conditions, including multiple sclerosis, and strengthening the allied health services available to regional communities.

Bonnie is committed to ensuring Step 1 remains a welcoming, compassionate and accessible place where clients and their families feel genuinely supported.

Bonnie continues to focus on growing Step 1’s services, developing strong relationships with health and community organisations, and creating opportunities to bring more allied health care to the Goulburn region.

For Bonnie, the purpose behind Step 1 will always be personal: helping provide people in her community with the quality of care and support she wishes had been available to her father and her family.

Frances’ path to physiotherapy is deeply personal, shaped by a lifelong passion for dance and a natural talent for problem-solving. Beginning ballet at just 3 years old, Frances dedicated 20 years to her dance career, gaining an intimate understanding of the body’s movement capabilities and the physical demands required for peak performance. This early immersion in dance gave her invaluable insight into both the beauty and the challenges of movement.

Beyond her years as a dancer, Frances spent 7 years as a dance instructor, teaching classical ballet, contemporary, and jazz. This role not only deepened her knowledge of movement patterns but also sparked a growing interest in injury prevention, rehabilitation, and the human body’s ability to heal and adapt.

While pursuing a Bachelor of Science, Frances began to feel drawn to the physical aspects of human health. It was her father who encouraged Frances to shift her focus toward physiotherapy. Recognising Frances’ natural analytical abilities and her genuine desire to help others, he supported her decision to transfer to a Bachelor of Physiotherapy. It was the perfect marriage of her passion for movement, her problem-solving mindset, and her dedication to supporting others on their journey to recovery.

Today, as a fully qualified physiotherapist, Frances combines her dance experience with her physiotherapy expertise to help a wide range of individuals recover from injury, prevent future issues, and return to the activities they love with strength, mobility, and confidence.

Courtney is a Physiotherapist with a strong passion for strength training and helping people move and feel better in their everyday lives. As an avid gym-goer and bodybuilder, she understands the physical demands of training and enjoys supporting clients to return to the gym safely, build confidence, and reduce the risk of future injury.

With a background in dance, Courtney brings a strong appreciation for movement quality, control, and flexibility into her assessments and rehabilitation programs. She takes a practical, individualised approach to care and enjoys working alongside clients to help them achieve their goals—whether that’s returning to sport, training, or staying active long-term.

Courtney’s passion for using movement and strength training to reduce pain and build strength inspired her to become a Physiotherapist, helping others move with confidence and achieve their goals.  Outside the clinic, she enjoys training in at the gym, pilates and winding down with a good book.

Karim joined the Step 1 Physiotherapy team with a passion for helping people move better and achieve their goals through evidence-based care.

Originally moving to Goulburn in 2019, Karim developed his interest in physiotherapy after recovering from a gym-related tricep injury. His own rehabilitation highlighted the importance of appropriate strength training, load management and honest patient education.

Karim enjoys treating a wide range of musculoskeletal conditions and has a particular interest in strength training, gym-based rehabilitation and helping people return to the activities they love. He believes in working collaboratively with his patients, providing realistic expectations and empowering them with the knowledge to achieve long-term results.

With over 10 years of experience in the health, wellness, and fitness industry, Lori is a dedicated Accredited Exercise Physiologist and Certified Personal Trainer. 

Lori is passionate about helping individuals achieve their best health outcomes through evidence-based exercise strategies tailored to meet their unique needs.

 Lori brings a practical, results-oriented mindset to her fitness work, always aiming for sustainable, long-term health improvements.

 Lori's approach goes beyond physical fitness—she empowers clients to enhance both their mental and physical well-being.

Outside of her professional life, Lori is an avid cyclist and triathlon competitor, finding great joy in the challenge and discipline these sports offer. She understands the importance of balance, and she values spending quality time with her family, embracing the joy of life outside of work and fitness.

Throughout her career, Lori has worked with a diverse range of clients and takes pride in engaging with communities, educating on the vital role of exercise, and providing practical tools for healthier living. Whether you're looking to boost cognitive performance, improve your fitness, or simply gain a deeper understanding of your health, Lori is here to support you every step of the way.

Thomas is an Accredited Exercise Physiologist at Step 1 Physiotherapy.
He has a strong interest in health, fitness, and patient care, and is passionate about supporting clients to improve their strength, mobility, and overall wellbeing.

Thomas works closely with clients to design and deliver individualised exercise programs, drawing on evidence-based practice to support rehabilitation, injury management, and long-term health outcomes. He collaborates closely with the wider Step 1 team to ensure coordinated, high-quality care.

Known for his positive attitude and genuine care, he is a valued member of the Step 1 Physiotherapy team and is committed to helping clients move with confidence and achieve sustainable results.

Jess Madden is a dedicated Sports and Exercise Scientist at Step 1 Physio, bringing a strong evidence-based approach to rehabilitation, movement analysis, and performance conditioning. She works closely with the physiotherapy and exercise physiology teams to support clients through tailored, structured exercise programs.

Jess delivers individualised exercise-based rehabilitation programs, strength and conditioning plans, and functional assessments to help clients improve mobility, reduce pain, and build long-term physical resilience. Her knowledge of biomechanics, load management, and exercise progression ensures clients receive safe, effective, and well-structured care.

Jess holds a Bachelor of Sport and Exercise Science and has experience working across musculoskeletal rehabilitation, injury prevention, and functional strength training. Her analytical approach allows her to assess movement patterns and design programs that support both everyday function and athletic performance.

Jess is known for her calm, supportive nature and her ability to translate complex concepts into simple, practical steps. She is passionate about empowering clients with education, good technique, and achievable progressions, helping them gain confidence in their movement.

Outside the clinic, Jess is an enthusiastic runner. She enjoys training consistently, setting personal goals, and exploring new running routes throughout the region. Her love of running strengthens her understanding of endurance, load management, and performance — insights she brings directly into her work with clients.

Jess brings a balanced mix of scientific knowledge, client-centred care, and genuine passion for movement. She is highly regarded for her professionalism, her commitment to continuous learning, and her dedication to helping clients move better, feel stronger, and live more active lives.

With more than 5 years of experience in allied health, Cheyanne brings a wealth of knowledge and skills to our team. She plays a key part in supporting both our Physiotherapists and Exercise Physiologists, making sure everything runs smoothly for our patients and staff.

Cheyanne’s organisation, warm personality, and genuine passion for helping others make her a perfect fit for our clinic. She’s already making a big impact behind the scenes and with our clients.

Brooke is currently studying midwifery at the University of Canberra. 

She balances her professional responsibilities with being a dedicated mother. Outside of work and study, Brooke enjoys staying active at the gym and is often seen with a coffee in hand.

Brooke combines her organizational skills with a passion for client care. She works diligently to ensure the clinic runs smoothly and that clients receive top-notch service.

While managing work, study, and family life, Brooke remains focused on completing her degree in midwifery. She handles her responsibilities with determination and a positive attitude, always striving for balance in her busy life.

Brooke’s role at Step 1 Physio has allowed her to grow professionally and personally, and she takes pride in contributing to the clinic’s mission to provide high-quality care and service.